1. What payment methods are acceptable?
We accept credit cards (Visa and Master), Western Union and bank transfers.
2. Can I pay securely on your website?
All online payments are secured. Our website has established a secure trading environment. Encryption is applied to our order system to protect your personal registration information on our website. If your browser and local network support applications that transmit encrypted data, the encryption system will provide you with a reliable shopping environment.
3. If you make a mistake while paying by credit card, please return to the product page and purchase again. Previous unpaid orders will be cancelled within 24 hours. Or contact your credit card company to make sure your card is authorized for a transaction. If you have three or more orders that cannot be accepted by our payment system, please contact us.
4. What should I do if my credit card is charged but the order is not successful?
If you do not receive your order confirmation number within 24-48 hours, it means that your order has not been completed. If the money has been deducted, we will refund the money to your payment account; or you can contact us to continue processing your order. For all successfully paid orders, our warehouse will arrange the shipment immediately.
5.What should I do if I cannot place an order on your site?
If you encounter this issue, try the following:
First, clear your browser's cookies, restart your browser, and try again after turning off your computer's firewall. Second: If the problem persists, use another computer or web browser (such as Firefox) and try again. Alternatively, you can wait a few hours before trying to sign in again. Finally, if the above steps do not work, please feel free to contact us!
As for the processing of orders:
1. Do you have all your products in stock?
Generally, all the products listed on our website are in stock. However, sometimes the inventory of some products may be tight due to high demand. If you have selected a product, paid for it. But for some reason the product is out of stock, we will contact you as soon as possible, and we recommend that you choose other similar products, otherwise we will return the money to your account in time.
2. Can I change my order after payment?
Please note that once an order is successfully placed and processed, it can be difficult to change or cancel it. If you want to change your order, please contact us and we will try our best to meet your requirements. However, once the package is shipped, the order cannot be changed or cancelled.
3.Can I cancel my order?
The order must be cancelled before delivery. We usually process the order within 24 hours after the order is generated, and arrange the shipment within 24-48 hours. When arranging a delivery, the order cannot be cancelled.
4. How do I cancel an order?
Please contact our customer service via email within 24 hours of ordering, but please note that sometimes delivery will be arranged within 24 hours after the order is successfully placed. Depending on your order time, the closer you are to the collection schedule (determined by the courier company), the faster the delivery will be.
5.What is the method of delivery and the delivery date?
When to deliver the products to you depends on your location and the product you purchased. Usually, we will arrange delivery within 24-48 hours after payment. We have several modes of transportation. If you are interested in more shipping information, please contact our customer service.
6. How do I track my order?
You can check the delivery status on our website at any time. After the shipment of the products, we will send the tracking number via email. Please refer to our shipping policy. Sometimes, the courier website may not be able to update the latest status of the package in time, so please be patient for 3 days and then check again.
7. What if my order cannot be delivered?
Please ensure that all the products in your order have been delivered. If it appears on the tracking site that your package has arrived and you have not received any receipt within 2 weeks, please contact our customer service for assistance.
As for after-sales service:
1. How to return?
We provide our customers with high-quality products and excellent services. If you need a return or exchange, please contact our customer service to return within 45 days of receipt.
2. How long does it take to return or exchange?
The total amount of time consists of two sections. The first part is the processing time, which starts from when you request returns, exchanges or refunds, plus the time for us to deal with the procedure. The second part is the actual time of consignment, which refers to the period of exchanging products and redelivering them to you.